Shapotools needed a streamlined way to convert incoming Outlook email queries into support tickets and automatically generate downloadable quotations for clients — without leaving Microsoft 365
Country / Client: India — Shapotools
The Challenge
Shapotools needed a streamlined way to convert incoming Outlook email queries into support tickets and automatically generate downloadable quotations for clients — without leaving Microsoft 365
What We Built
Actowis built a fully integrated ticketing and quotation system inside Microsoft 365:
- Custom Outlook Add-in to convert email queries into tickets with one click
- Power Automate flows to route tickets, send notifications, and update status automatically
- SPFx webparts for generating and downloading formatted client quotations as PDF
- Full document search functionality across all tickets and quotations
- SharePoint as the data backbone — no external database required
Tech Stack:SharePoint Online • React.js • Office Add-ins • Power Automate • SPFx • PnP.js
The Outcome
Shapotools eliminated their manual email-to-ticket process entirely. The team now handles all support queries and quotation requests from within Outlook, with tickets automatically tracked in SharePoint and quotations generated in seconds — saving hours of manual work each week.